|
Policies
Lifetime Health Products Pty Ltd maintains strong policies
in the areas of security, privacy and returns. We are bound by
Australian State and Federal law. Our prime concern is your
security, privacy and commercial
protection. Security
Lifetime Health Products takes the security of our
customers' personal details very seriously. We employ the
latest encryption technology and security processes to give
our customers the maximum peace of mind when shopping with
us.
To check that your information is securely protected, when
completing your transaction (when you enter your credit card
details), look for the 'padlock' icon in the bottom right hand
corner of your browser window. This is your guarantee that
your data is protected.
In addition to the online security in place by Lifetime
Health Products, bank regulations protect consumers against
the cost of fraudulent use of your credit card. Should your
card be misused, the bank in question will restore the lost
funds (see your bank for details). Privacy
We are committed to the protection of your personal
information. Any information we collect from you is used only
to fulfil your order and enhance your shopping experience. Our
privacy policy appears below in detail. You may also wish to
look at the related security information we provide.
Q. What information do you gather from customers (those
making a purchase)?
A. We gather your name, email
address, credit card details and delivery address, which are
used to fulfil your order. We keep these details in a secure
area of our system to make ordering easier the next time you
visit. We do not keep your credit card
details.
Q. What if I contact you?
A. We may keep a copy
of any correspondence from you and use it to better our
service.
Q. Who do you share information with?
A. We do
not sell, trade or rent user information to anyone.
Lifetime Health Products operates its own warehouses and
customer service department. Your details remain confidential
because they never leave the building. All order processing
and dispatch is handled internally.
Q. Under What Circumstances Will You Contact
Me?
A. You will receive an email confirming your order;
whenever you change personal information; if you email us, and
after the placement of an order.
If your order, for whatever reason, cannot be shipped
immediately, we will contact you via email, facsimile or
telephone.
If your order does not contain enough information (eg
address details) for us to complete it, we will contact you
via email, facsimile or telephone.
Also, at various points in your relationship with Lifetime
Health Products, we may endeavour to contact you by telephone.
This is our way of making the relationship a little more
personal.
What About Cookies?
Cookies (a small piece of
text placed on your hard drive) are used so that you may
browse our shop and purchase goods. Our cookie contains only a
unique number and is valid only for a short period whilst you
complete your shopping. Summary
Lifetime Health Products will never give, rent or sell your
name to any other company under any circumstances. Lifetime
Health Products will never divulge any details regarding your
personal needs, product requirements or account to any other
party.
Our internet site is secure to the international SSL
standard. The shopping basket should have a tiny, closed
padlock on the bottom of the page, indicating security.
Our business success depends on our discretion and our
understanding of the importance of your privacy. If you have
suggestions for enhancing our privacy policy, please contact
Lifetime Health Products
directly. Returns At Lifetime Health
Products we understand that there may be the rare occasion
when you may not be satisfied with your choice, should this be
the case, please contact us with your concerns.
Exchange Policy
In the event that you have been
sent the wrong item, Lifetime Health Products is happy to
exchange your purchase. Simply return the item in the box it
was delivered in and include an indication of the item for
which it should be exchanged. If the amount of the exchange
varies from the original product you will be asked to pay the
difference.
Damaged or Faulty Goods
If you
receive a product which has been damaged during delivery or is
faulty please contact us via facsimile on +61 2 9907 2477or
email us (info@lifetimehealth.com.au) or telephone us on +61 2
9907 2377 with any complaint. Damaged or faulty goods will be
promptly replaced, exchanged or a full refund issued.
Returns: All product returns can
be sent to:
Lifetime Health Products
Unit 1/111 Old Pittwater
Road
Brookvale NSW 2100
Australia
If you have any queries or need to seek clarification about
any information please call our Customer Service Centre on 61
2 9907 2377 or email us on info@lifetimehealth.com.au
and our staff will be happy to assist you.
| 
